Yes, there are a number of simple keystrokes and mouse moves you can use to navigate quickly inside the Messenger. These helpful shortcuts are listed...

Like a video game, inbound, blinking messages are trying to get your attention - hoping to find a live person who will click on them - which will chan...

Anyone on your team with iViP Administrator privileges can turn on TextMaster status for their teammates. The TextMaster switch can be found next to e...

After reading all about TextMasters in the previous article, there is an additional feature that only applies to the top-ranked User (whoever has the...

The FCC permits companies to contact their active customers for up to 18 months (section 10) from the date of the customer’s last purchase, rental or...

Whenever you send a text with 6 or more contacts listed in the TO: field, you will see the Group Send Options box. The default setting is 'NO' for all...

There are 10 Phonebook filters that can be applied in any order - even all 10 of them at the same time - to help you find the exact contacts that fit...

Inbound texts are received almost instantly, with an inbound maximum rate around 10 texts per second. In our experience, the vast majority ( > 99%) of...

Groups (6 or more contacts) and Scheduled Sends are not considered live on-going, personal conversations that should be immediately displayed in their...

When you send a text to more than 5 contacts at a time, it becomes a Group Send and will be placed in your outbound Queue. The contact names will be s...

3 hours. If your Messenger is not in use (no keystrokes or mouse moves) for approximately 3 hours, your account will be put in Away Mode. When you see...

The Flag, Stop All and Stop Promotions status markers can be applied to any contact at anytime. These markers will stay on the contact and be visible...

Let's say one of your customers asks about a special discount or wants to know when a certain promotional item will become available.  You can add the...

You can compose and save up to 8 Promotional texts that can be easily accessed by all Users on your team via the Promotions [ $ ] button located in th...

Below the toolbar buttons near the top of the Phonebook window is the Add New Contact row.  Several options are available here that can speed up addin...

Let's say your boss gives you a list of contacts and tells you to use the Messenger to send them all a certain text - and many of the these contacts a...

You can select a single contact or a group of contacts and delete them from your Phonebook by using the button with the minus sign [ -- ] found on the...

If a contact replies with one of the following words, they will be automatically Unsubscribed from your Phonebook.  This means that their contact info...

Bubbles will appear Red when someone other than the contact’s assigned User has sent a personal one-to-one text to the contact.  Think of the message...