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From our experience, you will be able to respond to your customer requests in 1/3 the time that a phone conversation would take.
1- Text messages get to the point in 160 characters or less
2- There is automatic Caller ID
3- See the entire conversation history
4- No after-the-call documentation necessary
5- Quickly prioritize multiple requests
6- Process requests in batches
7- Auto-complete fills in names so you'll never have to look up or dial a phone # again
8- Merge those names into an outbound text, so you write once, yet send to many
9- With Quick Texts, you write once, save it, and use it again
10- Schedule Send lets you write messages now and send them tomorrowIf you convert just 30% of your inbound Phone Calls to Text Messages, you could save 96 minutes per Account Rep per day!
To learn more about this, visit our newly updated Why iViP webpage.