Sharing Contacts with Your Team 

This video describes how you can have 2-way conversations with any contact stored in your Phonebook - while still sharing these contacts with others on your team. Topics discussed are:

 

-Each contact belongs (is assigned) to a single user

-A contact can be re-assigned in real time to a different user when necessary

-Groups of contacts can be re-assigned within the Phonebook-Unassigned contacts are routed to the TextMaster

-How iViP determines who gets the TextMaster 'badge'

-How to know if you are the acting TextMaster

-How to look up available (logged-in) users

-Account managers will Take Ownership automatically when sending to 5 or less contacts

-Support personnel should turn OFF the 'Take Ownership' feature in their Automator